Privacy Policy

Beeston Shenton Privacy Notice

Our privacy notice contains the standards you can expect from Beeston Shenton when we ask for and hold your personal information and how this information will be processed by us. Please take a moment to read our privacy policy so that you understand how we handle your personal data.

Overview

For the purposes of the Data Protection Act 1998 the data controller is Beeston Shenton Solicitors Ltd of 64 King St, Newcastle under Lyme, Staffordshire, ST5 1JB.

Unless identified as non-regulated, all work carried out by Beeston Shenton Solicitors Ltd is regulated and authorised by the Solicitors Regulation Authority (SRA) and is subject to the SRA Code of Conduct.

Our Data Protection Officer is our Practice Manager.  If you have any queries regarding how we handle your personal data please contact our Practice Manager at info@beestonshenton.co.uk or by post to The Practice Manager, Beeston Shenton Solicitors Ltd, 64 King St, Newcastle under Lyme, Staffordshire, ST5 1JB.

Your privacy

We collect personal information from clients in order to enter into a contract with you the client so that we can act on your behalf.  We may also need to process any personal information that you provide to us when we act for you, in order to comply with our legal obligations.

If we ask for your personal information, we will:

  • tell you the reasons why we’re asking for it
  • only ask for the information we need
  • make sure we don’t keep it for longer than necessary
  • protect it and make sure only the appropriate people have access to it
  • let you know if we’ll share it with other organisations
  • keep it up to date where necessary and let you know if you need to notify us about changes to your circumstances
  • consider privacy risks when we’re planning to change the way we use or hold it
  • train our staff to ensure we properly use and protect it

Information we may collect from you

We may collect and process the following data about you:-

  • Website information
  • Recruitment Applications and CV’s
  • Case related client information
  • Survey feedback
  • Card Payment information

How to find out what personal information we hold about you

Under the terms of the General Data Protection Regulations (GDPR) you’re entitled to ask us:

  • if we’re processing your personal data
  • to give you a description of the data we hold about you, the reasons why we’re holding it and any recipient we may disclose it to
  • for a copy of your personal data and any details of its source

You’re also entitled to ask us to change the information we hold about you, if it is wrong.

If you want to see your personal data, you should make a ‘subject access request’. If you want more information about how we process your personal data, contact us by emailing us at info@beestonshenton.co.uk.

Please be as specific as you can about the information you’re asking us about. If possible, state which team/solicitor is holding the information and why.

Before we can consider your request, we’ll need to check your identity and your right to access the information you’re requesting. This means we may ask you to supply us with a copy of the identification pages of your current passport or photo driving licence. We may also ask you for proof of your current address.

How we process your personal data

Our trained staff will protect your information. Our staff are trained in handling and processing information on an annual basis.

If you believe that any information we are holding about you is incorrect or incomplete, please write to us or email us as soon as possible.  We will promptly correct any information which is found to be incorrect.

You can contact us at info@beestonshenton.co.uk or by post to The Practice Manager, Beeston Shenton Solicitors Ltd, 64 King St, Newcastle under Lyme, Staffordshire, ST5 1JB.

Any personal data that we collect from you will not be transferred to, or stored at, a destination outside the European Economic Area (EEA).

When we share personal information

We may share information we hold about you with certain organisations, where the law allows it or we have a legal obligation to do so.

There may be some circumstances where we’ll need to share information about you with others without your consent. For example, this might be to prevent or detect a crime, or to produce anonymised statistics for research purposes. In all cases, we’ll comply with the requirements of the General Data Protection Regulations (GDPR).

We may share or disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, safety of Beeston Shenton Solicitors, our clients or others.  This may include sharing or exchanging information with other companies and organisations for the purposes of fraud and crime protection and credit risk management.

If you contact us regarding anything other than for us to act on your behalf in a legal matter, we will treat your personal information in strict confidence and will not pass your information on to any third party without your consent.  If we need to retain your information we will tell you why we need to do so, and for how long we need to retain it and seek your consent to do so. If we do not need to retain your information it will be deleted from our systems.

How and why we use your Personal Data

We use your personal information in the following ways:-

  • To carry out our obligations arising from any contract(s) between you and the firm.
  • To carry out our legal obligations under such contracts.
  • To ensure our site content is effective and helpful to you.
  • To provide you with information on our services that may be of interest and/or assistance to you.
  • To notify you of recruitment opportunities.
  • To enable you to provide feedback on the service you have received which may additionally help us to improve our service offering.

Our Website

At certain points during your visit to our website, we may ask you to enter personal details such as your name, address, telephone number or email address.  We will not use your information for anything other than what you have requested from us.

We may collect information about your preferences, both when you tell us what these are and by analysis of site traffic, including the use of IP addresses, traffic data, location data, weblogs and other communication data. When you visit our website we store web server logs which show your IP address, this gives us information such as which pages you looked at, whether the page request was successful or not and which browser you used to view the page.  The use of this information is to assist with marketing purposes and it is shared only with our marketing team.

Our website may contain links to other websites.  Once you have clicked on these links we do not have any control over the websites at which you will arrive.  Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites.  You should look at the privacy statement applicable to the website(s) in question.

We may also ask you for information when you report a problem with our site.

Website Cookies

Our website uses cookies to distinguish you from other users to our website.  The use of cookies enables us to gather relevant marketing and promotional information  and help us improve our site and services to you. By browsing our site you are agreeing to the use of cookies.

You can block cookies by amending your browser settings.  If you choose to do this it may impact on some aspects of our website and there may be some pages you will be unable to view.

Recruitment Applications

If you send us CV’s or recruitment applications which contain your personal information, we will ask you if you are happy for us to retain such information for a period of one year. If you give consent we will retain your application (howsoever received) for one year. If you do not give consent your information will be deleted from our system.

Survey Information

The firm uses Review Solicitors and we may send you a link from them to complete a survey for us.  You do not have to respond to this request. If you do respond your comments will be available online for public scrutiny at www.reviewsolicitors.com and will any personal information will be held by Review Solicitors on their servers. Information on their privacy policy and terms and conditions is available on their website.

Card Payments

Card payments made through our website are directed through the site https://www.worldpay.com/.  Please visit this site for the Worldpay Privacy notice and their terms and conditions.

Our card payment data is subject to the strictest controls in line with the Payment Card Industry Standard (PCI DSS) and General Data Processing Regulations (GDPR).  Card payment information held by the firm is not shared outside of our Accounts team and company accountants.

Case Related Client Information

As part of our client contract with you to undertake legal work on your behalf we will process personal data as part of your matter. This will include:-

  • Your name
  • Your data of birth
  • Your contact information i.e. address, email, telephone number
  • Checking of your identity
  • Personal details relating to your specific matter

 

Any personal data held as part of your matter may be shared with relevant third parties such as courts, estate agents, banks etc in order that we can process your matter effectively and uphold our legal obligations with regard to your matter.

Any client information held on our matters is destroyed when it may no longer be needed and in line with legal and firm retention schedules.

SRA Diversity Survey

All firms regulated by the SRA are required annually to collect, report on and publish data regarding the diversity profile of the firm.  The team at Beeston Shenton have been given opportunity to complete this information and do have the right to decline to do so should they wish.  An anonymised summary report is available from the firm by contact the Practice Manager.

Changes to Our Privacy Policy

Any changes to our privacy policy will be posted on our website and if appropriate as part of any revised terms and conditions.

More Information

If you have any questions or need more information about how Beeston Shenton process any data we hold on you then please contact our Practice Manager at info@beestonshenton.co.uk or via post to The Practice Manager, Beeston Shenton Solicitors Ltd, 64 King St,  Newcastle under Lyme, Staffordshire, ST5 1JB.